Recent Outages and Intermittent Errors
Dont worry things are not going down the pan. Here is an explanation from our platform provider:-
So, what happened?
The first outage resulted from back-end optimization work our engineering team has been doing over the past three months. The team has been making changes to our architecture to take advantage of newer equipment and powerful new cloud services that werent available when the back-end was originally designed. Our expectation is that the optimization process will result in stronger performance and improved disaster recovery in the long-term. However, one of the changes that was made caused a key set of databases to fail, leading to the outage on November 22nd. The engineering team has corrected the issue so it will not recur.
The outage yesterday was unfortunately the result of user error by an engineer on our operations team during normal back-end maintenance. Were revising our systems to prevent this type of error from occurring again.
We closely follow the feedback you send to our support team and here on Creators, and I want you to know that Im aware some of you or your members have been experiencing intermittent issues with pages on your network not fully loading CSS or JavaScript correctly. We believe these issues are also related to the back-end optimization work weve been doing. We have two engineers working full-time to resolve this issue.
Again, I realize how important platform uptime and performance are for you and your members, and I apologize for the impact of the outages this last week.
SO....please continue to keep us posted if you experience 'issues' with the site. We will either deal with them ourselves or pass them on where necessary.
Diolch
AmeriCymru
Nothing to worry about...just optimizing our back end